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Quality Assurance

The national assessing bodies, Visit Britain, Visit Wales and the AA assess accommodation to similar criteria and award one to five stars. The star ratings reflect the overall quality of the experience, as well as the facilities that the accommodation provides.

Accommodation featured on this website that has been quality assessed by either, Visit Britain, the AA or Visit Wales will have the relevant body’s logo displayed against their entry along with the number of stars awarded to them within their category.

Any properties that are not part of an official national quality assurance scheme will be listed as Ungraded.

Visit Britain also present Gold and Silver Awards to establishments that achieve the highest levels of quality in area such as cleanliness, service and hospitality within their rating.Similarly the AA recognise awarding Red Stars to the best hotels in their star category regardless of style and Gold stars to the best Guest Accommodation.

A simple guide to ratings

* Simple, practical, no frills
** Well presented and well run
*** Good level of quality and comfort
**** Excellent service throughout
***** Exceptional with a degree of luxury

For further information on grading and classification select the appropriate body below:

  • Visit Britain
  • AA
  • Visit Wales

Special Awards

Michelin Star
The term "Michelin Star" is a hallmark of fine dining quality and restaurants around the world. Michelin awards 0 to 3 stars on the basis of the anonymous reviews.  The reviewers concentrate on the quality, mastery of technique, personality and consistency of the food, in making the reviews.  They do not look at interior decor, table setting, or service quality in awarding stars.

AA Rosettes
Awarded to Hotels and Restaurants serving exceptionally high quality food, about 10% of restaurants nationwide are of a standard that is worthy of One Rosette and above, although they may not have entered for the award. This is a huge achievement and not to be underestimated.

Walkers Welcome
Walking holidays are becoming ever popular and the Forest of Dean and Wye Valley is no exception.  If you're a walker you’ll be looking for extra facilities to assist you whilst on holiday and those with the Walkers Welcome Award have gone the extra mile.  Helpful extras include; facilities for drying outdoor clothing and footwear, first aid kits and packed lunches/pre-ordering of groceries available upon request.

Cyclists Welcome
The number of people coming into the area for cycling is increasing. If you're a cyclist the Cyclists Welcome Award is given to those establishments that provide extra facilities to assist you whilst on holiday.  Helpful extras include; facilities for drying outdoor clothing and footwear, lockable undercover area for bicycles, puncture repair kit available for use and packed lunches/pre-ordering of groceries available upon request.

Pets Welcome
Don't leave Fido in the kennels when you go on holiday, bring him with you. A large number of accommodation providers in the Forest of Dean and Wye Valley will allow you to bring pets by prior arrangement.  Some accommodation establishments have obtained the Pets Welcome accolade awarded by Visit Britain. Facilities are provided specifically for your pet and provides information to help make your stay more comfortable and enjoyable.  There are many establishments that accept pets by prior arrangement, please note that not all have the Pets Welcome accolade.

Families Welcome
Look out for the Families Welcome Award, which is given to businesses that provide facilities and services for families of varying ages and combinations.
Accommodation establishments displaying this logo provide facilities specifically for your family and provide information to help make your stay more comfortable and enjoyable.

National Accessible Standard
The National Accessible Scheme includes standards for guests with mobility, visual or hearing impairments. When you see one of the symbols, you can be assured the accommodation has been thoroughly assessed against demanding criteria.

 

Complaints

If you have any issues regarding your stay in an assessed establishment, please contact the owner or manager of the establishment in the first instance. If your query is not resolved by them and you wish to take the matter further please contact the appropriate awarding body:

Visit Britain
Quality in Tourism
Farncombe House
Broadway
Worcestershire
WR12 7LJ
The AA
15th Floor Fanum House
Basing View
Basingstoke
RG21 3EA
Visit Wales
Welsh Assembly Government
Brunel House
2 Fitzalan Road
Cardiff
CF24 0UY